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June 2023 - Blog It’s Time to Rethink the “Bad ‘Bot” Stereotype We’ve all interacted with a “bad bot” at some point – and probably more than once! Whether trying to cancel a subscription or fix a faulty vacuum cleaner, you’ve likely... Read more
May 2023 - Blog Safeguarding security and privacy in the age of generative AI Few digital innovations have swept the healthcare landscape with as much force as generative AI – triggered by the release of ChatGPT from OpenAI. Arriving late in 2022... Read more
April 2023 - Blog Reducing healthcare call volume: Generative AI helps manage and divert routine inquiries The so-called “post-COVID” environment has produced new challenges for healthcare leaders. Two in particular have collided to create an incendiary situation: Read more
March 2023 - Blog Leverage Generative AI to Liberate Information Critical to Patients, Providers Patients often struggle to access information that would help them live healthier lives. Why? Because this information may be: Read more
February 2023 - Blog OpenAI and ChatGPT: A Primer for Healthcare Leaders ChatGPT has become one of the most talked about advancements in technology. GPT-3, the underlying technology powering ChatGPT, can generate content that is... Read more
January 2023 - Blog Transforming your website into a true “digital front door” As you read in Part 1 of this blog series, patients often get frustrated when they search healthcare websites to find care. They don't know where to... Read more
January 2023 - Blog Make your website search conversational and consumer-friendly: Healthcare’s next-generation digital front door Patients want a healthcare experience that mimics the convenience they enjoy in other areas of their lives – finding information through predictive search... Read more
September 2022 - Blog Digital-first for Better Patient Outreach and Improved Response Managing costs and capturing revenue are top of mind for providers amidst current industry dynamics. Escalating expenses took their toll on hospitals and... Read more
April 2022 - Blog Stop Making Patients Work So Hard Self-scheduling can become frustration-free with automation connecting text, voice, web access - for ultimate patient convenience. Read more

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