Healthcare’s Connective Tissue
Orbita is the connective tissue between healthcare providers and patients to make navigating healthcare easier. We automate end-to-end communications and workflows – before, during and following care.
- Patients get connected to the right provider and show up for care, fully prepared.
- Staff members monitor and manage via dashboards, relieving them of manual and repetitive tasks.
Leveraging conversational and generative AI, Orbita digital front door and patient engagement solutions streamline routine tasks: patient self-scheduling, intake, procedure prep, disease management check-ins, care reminders and more. We infuse our chatbot technology with a healthy dose of empathy, so patients can navigate their care journey comfortably and with confidence.
Driving revenue, cutting costs
Healthcare leaders walk a tightrope. They need to increase revenue – which requires resource-heavy communications and coordination. Overextended staff makes that difficult, especially in a tight labor market. Workflow automation solves the dilemma, while helping reduce costs and enhance efficiency (and even improve employee satisfaction).
Meeting patient demand for digital convenience
Patients have made their wishes clear: They want to get information about their care and make appointments online. And they want to interact via THEIR preferred channel, whether that is email, text, virtual assistant or voice. Digital tools can deliver the experience they want – which leads to greater satisfaction and stickiness.
Turnkey healthcare solutions
Orbita streamlines communications and workflow — from the earliest stages of patient access and acquisition, through preparation for procedures, follow up and ongoing care management. Our automated virtual assistants are designed to interact in a conversational manner, meeting patients “where they are.”
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Hear from Orbita customers
We are excited to join forces with Orbita to take our patient outreach to the next level with intelligent virtual assistants that deliver personalized and human-like engagements. Now more than ever, healthcare organizations should be looking to implement proactive tools that can alleviate call center overwhelm and physician burnout.
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We see great potential in Orbita’s digital front door to enhance the patient experience while improving our operational efficiency. Since launching it earlier this year, we are already seeing patients quickly gravitating to our chatbot.
Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver.
