We Make Navigating Healthcare Easy

We are excited to join forces with Orbita to take our patient outreach to the next level with intelligent virtual assistants that deliver personalized and human-like engagements. Now more than ever, healthcare organizations should be looking to implement proactive tools that can alleviate call center overwhelm and physician burnout.

Automating patient education, being able to measure how prepared patients are, identifying the high-risk patients, reaching out and doing our best to prepare them in this digital format is valuable, especially given our growth in volume.

We see great potential in Orbita’s digital front door to enhance the patient experience while improving our operational efficiency. Since launching it earlier this year, we are already seeing patients quickly gravitating to our chatbot.

Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver.