Orbita Conversational AI: Healthcare’s Connective Tissue
Orbita is the connective tissue between healthcare organizations and patients. We automate communications and workflows – before, during and following care.
Virtual assistants and conversational AI streamline routine tasks: self-scheduling, patient intake, disease management check-ins, care and Rx reminders and more. We infuse our technology with a healthy dose of empathy, so patients can navigate their care journey with confidence.
Driving revenue, cutting costs
Healthcare leaders are walking a tightrope. They need to generate more revenue through patient services – which requires resource-heavy outreach and communication. But staff shortages make that impossible. Automation can solve the dilemma, while helping reduce costs and maintain (even elevate) the patient experience.
Turnkey healthcare solutions
Orbita streamlines communications and workflows — from the earliest stages of patient acquisition through post-encounter follow up and ongoing management. Our virtual assistants are powered by generative AI and designed to interact in a conversational manner, meeting patients “where they are.”
- Patient Access and Acquisition Often called a “digital front door,” helps patients gather information, check symptoms, find a provider and location. Plus, Blaze transforms the entire website into a consumer-friendly "find care" experience.
- Patient Self-scheduling Empowers patients to book an appointment – at their convenience – through a virtual assistant that accommodates diverse appointment types and provider preferences.
- Patient Intake and Preparation Captures patient data and history, as well as delivers key prep instructions. Orbita digitizes forms and deploys a conversational virtual assistant to assist patients through the process.
- Continuous Care Follow Up Relies upon a virtual assistant to engage patients after an office visit or hospital stay to check on their status and make sure they have the right level 0f support. Timely escalation to a live agent is facilitated if intervention is needed.
- Patient Activation Drives patient engagement through care reminders, appointment scheduling, chronic care management, delivery of test results and more. Communications cascade across email, text and voice to optimize response.
Orbita’s solutions are available out of the box. Healthcare stakeholders – from health systems, to pharmaceutical companies, to medical device manufactures – can also implement the full platform to address unique priorities.
Get in touch with us today.
Hear from Orbita customers and partners
We are excited to join forces with Orbita to take our patient outreach to the next level with intelligent virtual assistants that deliver personalized and human-like engagements. Now more than ever, healthcare organizations should be looking to implement proactive tools that can alleviate call center overwhelm and physician burnout.
We see great potential in Orbita’s digital front door to enhance the patient experience while improving our operational efficiency. Since launching it earlier this year, we are already seeing patients quickly gravitating to our chatbot.
Its purpose (for implementing Orbita) is both educational and engagement, but it’s also an interesting new acquisition channel for us to gain new patients, which has in fact worked. It wasn’t to avoid the conversation with the provider; it was to make that conversation more effective and faster-to- value for the provider and for the patient and caregiver.