We’re committed to natural language interactions. Orbita’s healthcare virtual assistants take words patients are comfortable with — instead of forcing them to use medical jargon. Then we convert them into accurate clinical vocabularies. This drives up utilization, satisfaction and efficiency.
Digital-first improves patient experience, operational efficiency
During a discussion about digital tools, one healthcare leader recently said: “We must move at the speed of patients’ expectations.”
Patients – accustomed to online convenience in retail, travel, hospitality, finance – are demanding it of healthcare.
The good news: Healthcare providers benefit from automation as much as patients do. They seek strategies to increase revenue, reduce costs and relieve overextended staff.
- Organizations have posted negative operating margins for months on end (Kaufmann Hall)
- 50+% of healthcare workers report burnout (NEJM)
- 74% of call center staff are ready to hang up their headsets (Forbes)
That’s why Orbita delivers smart digital front doors, chatbots and automated outreach tailored for healthcare: To help patients get information and access to care – when they need it and how they want it (website, email, text or voice). And to help organizations make the most of available resources and meet growth goals.
Get in touch with us today.