“Digital first” became a rallying cry in 2020 as the COVID-19 pandemic descended. While the concept of virtual care delivery has been around for years, it gained meaningful traction when in-person visits became impossible.
Now, a second wave of digital-first is emerging, specifically around operational workflows.
So, while 80% of patients prefer digital channels to communicate with their healthcare providers (Redpoint Global), 88% of physicians still rely on individual phone calls. (PSQH).
That’s why Orbita has developed smart virtual assistants for healthcare: To help patients get information and access to care – when they need it and how they want it (email, text, voice or smart device). And to help organizations do more with less.
Empathy and the human touch
We’re committed to natural language interactions. Orbita’s healthcare virtual assistants take words patients are comfortable with — instead of forcing them to use medical jargon. Then we convert them into accurate clinical vocabularies. This drives up utilization, satisfaction and efficiency.
Less friction. Less frustration
And we use conversational AI technologies to help guide patients through thoughtful dialogs. The Orbit solution considers up to 30 factors – queries that patients respond to – so they receive the precise information needed. Fewer patients abandon digital tools and engagement soars.
Our portfolio hits a perfect balance between flexibility and ease of use. Solutions – which meet the highest security and privacy standards – are available out of the box so demand on organizational resources is minimal. But they’re built on a powerful platform so “low-code customization” is a keystroke away.
Plus, Orbita is well aware that some tasks are patient-initiated (visiting an organization’s website to find a provider or location, access a symptom checker or self-schedule an appointment), while some will be provider-initiated (post-visit or post-discharge follow up, or appointment and preventive service reminders). Our solution portfolio can manage communications across this spectrum.
Patient Access and Acquisition
Often called a “digital front door,” helps patients gather information, check symptoms, find a provider and location.
Relies upon a virtual assistant to engage patients after an office visit or hospital stay to check on their status and make sure they have the right level support. Timely escalation to a live agent is facilitated if intervention is needed.
Drives patient engagement through care reminders, appointment scheduling, chronic care management, delivery of test results and more. Communications cascade across email, text and voice to optimize response.