“Digital first” became a rallying cry in 2020 as the COVID-19 pandemic descended. While the concept of virtual care delivery has been around for years, it gained meaningful traction when in-person visits became impossible.
Now, a second wave of digital-first is emerging, specifically around operational workflows.
So, while 80% of patients prefer digital channels to communicate with their healthcare providers (Redpoint Global), 88% of physicians still rely on individual phone calls. (PSQH).
That’s why Orbita has developed smart virtual assistants for healthcare: To help patients get information and access to care – when they need it and how they want it (email, text, voice or smart device). And to help organizations do more with less.