Digital-first improves patient experience, operational efficiency

“Digital first” became a rallying cry in 2020 as the COVID-19 pandemic descended. While the concept of virtual care delivery has been around for years, it gained meaningful traction when in-person visits became impossible.

Now, a second wave of digital-first is emerging, specifically around operational workflows.

So, while 80% of patients prefer digital channels to communicate with their healthcare providers (Redpoint Global), 88% of physicians still rely on individual phone calls. (PSQH). 

That’s why Orbita has developed smart virtual assistants leveraging generative AI: To help patients get information and access to care – when they need it and how they want it (email, text, voice or smart device). And to help organizations do more with less.

Our portfolio hits a perfect balance between flexibility and ease of use. Solutions – which meet the highest security and privacy standards – are available out of the box, placing minimal demand on organizational resources. But they’re built on a powerful platform so “low-code customization” is a keystroke away. 

Plus, Orbita is well aware that some tasks are patient-initiated (visiting an organization’s website to find a provider or location, access a symptom checker or self-schedule an appointment), while some will be provider-initiated (post-visit or post-discharge follow up, or appointment and preventive service reminders). Our solution portfolio can manage communications across this spectrum.