As patients increasingly rely on digital tools to navigate care, Orbita’s digital front door solution helps organizations streamline communication, engage new and existing patients, and automate patient outreach through secure, HIPAA-compliant conversational chat and voice-powered self-service tools.
Nearly 90% of consumers use search engines when looking for care, making it critical for healthcare organizations to prioritize optimizing their online presence. Meet consumers where they are and increase market share in a brand-forward way with Orbita’s digital marketing, natural language search, and voice SEO capabilities.
Navigating provider websites can be confusing for patients, and half of all patients have shown that they want the ability to book appointments online. Reduce friction in the patient journey with personalized 24/7 self-service tools to access the right level of care with Orbita’s navigation tools.
Request a demo, trial, or consultation to attract and engage patients with a secure and omnichannel digital front door solution.
More than 60% of patients are interested in using technology to interact with their providers and manage their conditions. Convert patients from initial interest to next best action such as accessing virtual care or online scheduling through their naturally-preferred channel (chatbot, SMS, phone, etc.) with Orbita’s chat and voice-powered self-service tools and outbound patient outreach.
Reduce administrative burden
Call centers are overburdened and costly to healthcare organizations, and conversational AI can decrease these costs by 30%. Minimize call center wait times, increase workplace efficiencies, and improve the patient experience by diverting live call volume to Orbita’s call center self-service and escalation tools.
Proactive outreach & conversational campaigns
90% of consumers say they’re more likely to do business with a company that sends reminders. Healthcare organizations have the opportunity to efficiently reach consumers through automated outreach and engage patients to close care gaps around routine screenings, annual exams, vaccinations, and beyond. Deploy omnichannel conversational patient outreach campaigns around scheduling, appointment reminders, treatment follow-ups, and remote monitoring.