By offering next-generation, multilingual digital virtual assistants that help members more easily navigate digital properties (websites, portals, mobile apps), health plans can efficiently guide members to the proper care at the right time with personalized support.
Member Experience and Retention
Simplify access, improve member experience, close gaps in care, and reduce costs
HIPAA compliant platform for health plans
With enhanced natural language processing technology that meets members where they are with empathy and precision, health plans can deliver more intuitive and enjoyable member experiences. Engage members more efficiently and lower the cost of care by automating key touchpoints in the member journey.
81% of members want virtual tools adopted during COVID-19 pandemic to remain a regular part of their healthcare experience
41% of healthcare consumers surveyed said they would stop going to their healthcare provider over poor digital experience
30% of customer services costs that are reduced by the use of virtual assistants
12% of U.S. adults are considered proficient in health literacy, which increases with education
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