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Member Experience and Retention

Simplify access, improve member experience, close gaps in care, and reduce costs

Payers - Member Experience

HIPAA compliant platform for health plans

With enhanced natural language processing technology that meets members where they are with empathy and precision, health plans can deliver more intuitive and enjoyable member experiences. Engage members more efficiently and lower the cost of care by automating key touchpoints in the member journey.

81% of members want virtual tools adopted during COVID-19 pandemic to remain a regular part of their healthcare experience

41% of healthcare consumers surveyed said they would stop going to their healthcare provider over poor digital experience

30% of customer services costs that are reduced by the use of virtual assistants

12% of U.S. adults are considered proficient in health literacy, which increases with education

Improve member experience and retention

By offering next-generation, multilingual digital virtual assistants that help members more easily navigate digital properties (websites, portals, mobile apps), health plans can efficiently guide members to the proper care at the right time with personalized support.

Improve member experience and retention Improve member experience and retention Improve member experience and retention

Increase care management engagement and close gaps in care

Reduce the cost of care by helping members more efficiently use care and manage their health by delivering value-added disease management, proactive health risk assessments, and healthy living programs through cascading outreach across voice, text, and email.

Increase care management engagement and close gaps in care Increase care management engagement and close gaps in care Increase care management engagement and close gaps in care

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Support new member acquisition goals

Enhance prospective member ‘shopping experience’ on digital properties that help consumers enroll in a plan, find a doctor, schedule appointments, and more with options to connect to a live agent or schedule a call back to meet their goals.

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Thought leadership from Orbita