By offering next-generation, multilingual digital virtual assistants that help members more easily navigate digital properties (websites, portals, mobile apps), health plans can efficiently guide members to the proper care at the right time with personalized support.
Member Experience and Retention
Simplify access, improve member experience, close gaps in care, and reduce costs
HIPAA compliant platform for health plans
With enhanced natural language processing technology that meets members where they are with empathy and precision, health plans can deliver more intuitive and enjoyable member experiences. Engage members more efficiently and lower the cost of care by automating key touchpoints in the member journey.
Improve member experience and retention
Increase care management engagement and close gaps in care
Reduce the cost of care by helping members more efficiently use care and manage their health by delivering value-added disease management, proactive health risk assessments, and healthy living programs through cascading outreach across voice, text, and email.
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Support new member acquisition goals
Enhance prospective member ‘shopping experience’ on digital properties that help consumers enroll in a plan, find a doctor, schedule appointments, and more with options to connect to a live agent or schedule a call back to meet their goals.
