Clinicians and staff are overextended because of heavy administrative burdens. Staff shortages, restrictive operational budgets and the need to achieve growth goals require organizations to function more efficiently, optimize resources and streamline workflows.
Increasingly, market dynamics compel healthcare organizations – specialty programs, medical practices, hospitals, health systems – to embrace a digital-first approach to operational workflows.
Patients, consumers and staff demand intuitive digital experiences. They seek the convenience of automation to reduce burdensome manual activities and enable self-service.
Savvy healthcare providers invest in solutions that deliver proven results.
Clients leveraging Orbita Access Navigation have found that the healthcare chatbot and other digital tools have greatly reduced call volume and demands on staff to respond to routine, repetitive queries.
For example, across a cohort of 140,000 digital front door users, nearly 87% of the queries sought self-scheduling information – eliminating the need for a phone call. Other tasks patients were able to complete online included finding provider-vetted information about symptoms and health education (24%). Notably, only 3% escalated to interaction with a live agent.
Specialty programs leveraging Orbita Care Navigation reported quantitative improvement in various metrics.
- Memorial Medical Center Orthopedic Program Memorial Medical Center in Wisconsin documented a 125% increase in same-day orthopedic surgeries because of workflow efficiencies and improved patient preparation.
- Midwest Bariatrics Program A bariatrics program in the Midwest achieved 164% higher patient volume after implementing Care Navigation. Plus, 64% patients completed the program, (compared to previous rates of around 50%) because digital tools and automation ensured they fulfilled all preparatory activities. Read the program’s story here.
"Orbita has been a terrific partner for years"
We recognized early on that we weren’t in the business of building technology. The Orbita team is great to work with… And it’s important that Orbita is specifically designed for healthcare and is HIPAA‑compliant.