Using OpenAI’s GPT, Orbita ingests content from a provider’s website, ensuring the information delivered and the answers offered are accurate. Patients can go to the organization’s website, ask questions via the virtual assistant and receive answers in seconds – rather than picking up the phone.
You will receive weekly utilization reports, highlighting CallDeflectAI’s performance: how many questions were asked and answered, which topics appeared most frequently, etc.
- CallDeflectAI reduces the volume of calls currently overwhelming the contact center, front desk and other support staff.
- Patients receive accurate information quickly and easily, and have higher levels of satisfaction.