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Patient Support Assistant

Patient Support Assistant

Improving Patient Experience

Orbita’s arsenal of secure, HIPAA-compliant conversational AI solutions augment existing patient resources, helping pharmaceutical companies adapt to key challenges during this unique time.

Drive 24/7 access to credible, on-label drug information to empower consumers and patients

  • Consumer brand awareness
  • Onboarding education
  • Assist patients/caregivers in FAQs
  • First-time use instructions/videos
  • Disease resource support
  • Multilingual support
  • Provide cost, savings, & support program information
  • Adverse event detection

Orbita Launches Adverse Event Detection Module to Ease Reporting Burdens

The growth in use of chatbots has introduced new risks and a new category of need for better adverse events detection and reporting. Orbita’s Adverse Event Detection module integrates with existing chat services to accurately detect and seamlessly assist users in reporting adverse reactions to medications, improving the efficiency and timeliness of adverse event reporting.

Provide support tools during the patient treatment journey to increase adherence

  • General check-ins & use reminders
  • Emotional support
  • Fill/refill notifications
  • Treatment maintenance
  • Patient satisfactions survey(s)
  • Collect insights & data to personalize future patient experiences
Provide support tools during the patient treatment journey Provide support tools during the patient treatment journey Provide support tools during the patient treatment journey

Request a demo or consultation to support patients with secure, HIPAA-compliant conversational experiences.

Escalate questions with call center integration

  • Financial assistance programs
  • Co-pay assistance
  • On-call program
  • Adverse event detection
  • Product complaints

Thought leadership from Orbita