OrbitaASSIST: in-facility bedside assistant
Empower hands-free patient-provider communication through OrbitaASSIST’s AI-powered request prioritization and smart routing.
Voice assistants use conversational AI technology to improve the patient experience by engaging patients and allowing them to access the support and information they need 24/7, even in the middle of the night. Virtual voice assistants like OrbitaASSIST can also provide comfort to the patient throughout their hospital stay by connecting them with entertainment services and enabling smart controls of the patient room.
Voice assistants like the OrbitaASSIST solution, use innovative voice technology, conversational AI to improve the patient experience by engaging patients and allowing them 24/7 access to support and information. The hospital room of the future is one where Providers utilize technology including virtual assistants that provide a robust framework and platform for deploying patient and consumer facing conversational experiences.
Virtual assistants used in healthcare can provide contextual information, assist with task prioritization, acknowledge patient needs, streamline escalation, support appropriate task routing, and create a rich data set to enable on-going improvement, coordinate logistical support.
Hospitals incorporate voice assistant solutions like OrbitaASSIST into patient care delivery by providing patients, nurses, and care teams the opportunity to use their voice to call for assistance or support, from anywhere in the room. Once a request is made, the person receives verbal confirmation that help is on the way, and nurses and the care team see prioritized patients’ needs right away and can respond appropriately.
Orbita’s Virtual Care Solution or voice assistants enable clinicians and nurses to practice to top-of-license by providing a robust framework and platform for deploying patient and consumer-facing conversational experiences that are trustworthy and fast. Ultimately, our solution increases patient enrollment/adoption and overall retention, while reducing administrative costs, allowing vendors and Providers to increase access and overall patient experience and outcomes.
AI-powered voice assistants in healthcare provide the patient (or provider) with a natural, conversational virtual assistant that can streamline and automate common care tasks to improve quality of care and outcomes, while reducing costs.
OrbitaCONNECT: pre and post-care continuity virtual assistant
Prep, inform and empower patients through personalized education, guidance and support, pre- and post-visit, with OrbitaCONNECT.
Conversational AI platforms like OrbitaCONNECT support the creation of virtual health assistants that engage, inform and empower patients at home to manage their health through personalized patient education, guidance, and support. Virtual health assistants empower the patient by improving self-management and self-efficacy, which significantly reduces healthcare inefficiencies.
Virtual health assistants support care teams by acting as a support and connection point between the patient and their care team. Patients can access information, clinically vetted guidance, surveys, and symptom checkers, enabling them with tools to better manage their condition at home. Virtual assistants can also support in reducing administrative burden for providers and care teams, thus, helping them practice at the top of their license.
Virtual assistants give Providers a means to extend and scale their patient programs and outreach to increase patient access to resources as well as to their care team to promote better health and close care gaps.
Conversational AI-powered virtual health assistants play a role in virtual care by providing the patient self-service access to the critical information and resources patients need when they need it. This self-service access to critical information and resources significantly improves the patient experience and outcomes.
A virtual health assistant is a voice or chatbot enabled solution that can help health systems support patients as they navigate various elements of their patient journey and better manage care from home. Conversational AI tech companies like Orbita, Inc. power voice and chat virtual health assistants that help healthcare and life science organizations engage patients, improve outcomes, increase clinical efficiency, and reduce costs.
OrbitaENGAGE: digital front door for healthcare organizations
Conversational technology can reduce call center costs but utilizing virtual assistants in the form of chatbots to share relevant information to individuals in lieu of a phone call. This saves time for individuals calling the call center and money for organizations running call centers.
The patient portal allows patients to access their medical records on-demand and directly communicate with their care teams. Digital front door strategies are similar to patient portals, but go far beyond accessing the patient record and address many aspects of the patient journey. This includes optimizing content for SEO, simplifying navigation and addressing the diverse scheduling needs of health systems and their patient populations.
A successful digital front door strategy helps provider organizations simplify many aspects of the complicated patient journey. Large health systems use these conversion-oriented virtual assistants to optimize content for SEO, simplify navigation, and address the diverse scheduling needs of a sub-specialty organization.
A digital front door or digital front door strategy in healthcare is a strategy for engaging the patient at every touchpoint of their patient journey. Solutions like OrbitaENGAGE increase access by helping consumers find and navigate care via technology they already use like conversational voice and chatbot solutions. Digital front door solutions can help provider organizations better optimize how they show up in search engines through voice search and voice SEO, help consumers find a doctor or location, schedule appointments, provide health FAQs, perform virtual triage and virtual visits, and deflect calls on behalf of healthcare providers and payers.
With a digital front door strategy in place, healthcare organizations can empower patients to easily find them online and quickly navigate healthcare information and services to find the right doctor or location and get scheduled to be seen. As more and more patient research is done online, it is critical for healthcare organizations to prioritize and optimize their digital front door strategy to ensure an enhanced patient experience. This enhanced experience translates to easier navigation and ultimately a higher conversion rate.
With a single contact point, a digital front door strategy powered by virtual assistants can empower healthcare organizations to connect with consumers and facilitate meaningful interactions throughout the full patient journey. Without needing to download an app or hope for serendipity, digital front door solutions simplify the patient journey by meeting the consumer wherever they are and navigate to where they need to go via voice, chat, or text.
Digital front door solutions like the Orbita platform generate revenue by optimizing an organization’s web presence, attracting new patients and utilizing conversational tools to retain existing patients. The digital front door strategy attracts, engages, and retains patients by providing more efficient access and simpler navigation, increasing the number of customers coming into a practice.