Orbita and Mayo Clinic Team Up to Extend Award-Winning Alexa Skill to Google and Voice-Powered Web Chat

Unveiled at HIMSS, Mayo Clinic’s expanded voice offerings span omnichannel environments, providing trusted health and wellness information to an exponentially growing number of consumers

Boston, MA and Orlando, FL — (February 13, 2019) Orbita, Inc., provider of the only HIPAA-compliant platform for voice and chatbot applications in healthcare, today announced through its collaboration with Mayo Clinic, the availability of Mayo Clinic’s award-winning first-aid voice application on two additional platforms:  Google Assistant and voice-powered web chat. This takes Mayo Clinic beyond its initial foray into voice with the Mayo First Aid skill for Amazon Alexa, and provides new capabilities to deliver first aid content via Google Assistant-enabled devices and a voice chatbot offered at www.mayoclinic.org.

“Expanding the delivery of Mayo Clinic content through more voice channels helps give consumers ready access to trusted health information where and when they need it,” said Sandhya Pruthi, M.D., general internal medicine physician and associate medical director of Mayo Clinic Global Business Solutions. “We’re pleased to continue innovating with voice and exploring its value to enhance patient and consumer engagement.”

Research shows consumer adoption of voice devices is exponentially faster than web and mobile predecessors. This bodes well for value-based health care where improved patient engagement aims to translate into quality improvements and cost reduction.

“Mayo Clinic is sharing these new offerings just weeks after buzz at CES that the AI-powered virtual assistant, Google Assistant, would be on more than one billion devices by January 31, 2019,” said Orbita CEO Bill Rogers. “Clearly, voice is here to stay. Orbita is honored to collaborate with Mayo Clinic in exploring new voice opportunities for health care.”

At HIMSS, the health IT event bringing more than 45,000 attendees to Orlando, Fla. this week, Mayo Clinic and Orbita are highlighting:

  • Mayo First Aid for Google Assistant: Users of Google Assistant can tap “account”, then explore to access the “Mayo First Aid” action. After saying “Hey Google, Talk to Mayo First Aid,” they proceed with asking a question such as “How do I treat my baby’s fever?”
  • Mayo First Aid Web-based Voice Chat : The same content and experience currently available through the Mayo First Aid Alexa skill and now Google Assistant, is also available via web-based voice and chat at  www.mayoclinic.org/voice/apps, www.mayoclinic.org/symptoms, and www.mayoclinic.org/diseases-conditions on web and mobile browsers that support voice input. Unlike most of today’s chatbots, which are only keyboard driven, this new Mayo First Aid Voice Chat experience offers an integrated voice and text-based interface.

These solutions join the Mayo First Aid Alexa Skill. Last month at the Chattanooga-based Alexa Conference, event organizers selected Mayo Clinic First Aid for the 2019 Alexa Skill of the Year for Healthcare Award. Orbita received the 2019 Best of Show Bronze Award and the 2019 Best Third Party Tool Award.

NOTE:
At HIMSS19, Mayo Clinic Global Business Solutions is exhibiting at Booth #888. Orbita is at Booth #5359. Executives from Orbita and several healthcare organizations, including Mayo Clinic, will present voice-focused educational sessions at HIMSS, February 12-14. For a detailed media advisory, contact beth@orbita.ai

About Orbita
Orbita provides the gold-standard enterprise platform for healthcare organizations to securely design, build, manage and optimize AI-driven voice and chatbot applications. Organizations use Orbita Voice™ to create HIPAA-compliant, omnichannel solutions that dramatically improve user experience and engagement across consumer, business and clinical applications, including care management, clinical trials, member wellness, customer service, and more. Orbita serves many of today’s leading digital health innovators, including Brigham and Women’s Hospital, Amgen and Merck. www.orbita.ai

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